On Saturday, A1’s call centre confirmed that some users were continuing to experience difficulties and that the issues were being addressed. The same confirmation was given again today, even before the company issued its official public response. No additional public notices about possible new complications have been released, despite individual users warning that problems have persisted since Friday’s several-hour nationwide outage.
On Friday, A1 explained that the disruption had been caused by a malfunction of network elements in a data centre. At 7.30 pm, the company informed the public that all services were operating smoothly again and announced a detailed analysis of the causes. Nevertheless, in the following days many users continued to report disturbances, particularly ongoing inaccessibility of certain numbers and occasional connection drops.
When asked how many users are still affected, whether the issue concerns isolated cases or a broader problem, when the difficulties are expected to be fully resolved, and why users were not informed about continued disruptions through standard communication channels, the operator did not provide specific data. In a statement, the public relations service wrote: “All services have been operational again since 7.30 pm on Friday. In the coming days, we will conduct a detailed analysis of the causes of the outage and of our communication procedures, as we aim to improve responsiveness and prevent similar situations in the future. During the disruption, our primary focus was on resolving the fault as quickly as possible and stabilising the network. We sincerely apologise to all users for the situation.”
Later, the company added that the information had once again been passed on to call centre staff to avoid the spread of incorrect details. According to the technical sector, services have been available since Friday evening, and in individual cases of inaccessibility users are advised to restart their modem and mobile phone.
Friday’s outage also affected customers of other providers operating within the A1 network, including Bob and Hot, as well as some T-2 users in areas where that provider relies on A1’s network. Users are now expecting clearer explanations about the actual scope of the problem, a precise timeline for its complete resolution, and possible information about compensation if it turns out that services are still not functioning without interruption despite official assurances.
